Shipping & Returns


Shipping

We know you want your jewels as soon as possible, therefore we only make deliveries via FEDEX. If you live in Mexico you get your parcel within two to five working days after your order is placed. Time depends on the city you are living.

For the rest of the world the delivery is also by FEDEX ECONOMY and transit time varies between 3 and 6 working days only! 

SHIPPING COSTS

MEXICO

PURCHASE FEDEX ECONOMY
LESS THAN $ 1200 MXN $ 110 MXN
$ 1200 MXN AND UP FREE

USA & CANADA

PURCHASE FEDEX ECONOMY
LESS THAN $ 1200 MXN $ 450 MXN
$ 1200 MXN - $ 2500 MXN $ 320 MXN
$ 2500 MXN - $ 5000 MXN $ 250 MXN
$ 5000 MXN AND UP FREE

EUROPE / UK, CENTRAL & SOUTH AMERICA

PURCHASE FEDEX ECONOMY
LESS THAN $ 1200 MXN $ 560 MXN
$ 1200 MXN - $ 3500 MXN $ 460 MXN
$ 3500 MXN - $ 6000 MXN $ 290 MXN
$ 6000 MXN AND UP FREE

ASIA

PURCHASE FEDEX ECONOMY
LESS THAN $ 1200 MXN $ 620 MXN
$ 1200 MXN -$ 3500 MXN $ 520 MXN
$ 3500 MXN - $ 6000 MXN $ 350 MXN
$ 6000 MXN AND UP FREE

REST OF THE WORLD

PURCHASE FEDEX ECONOMY
LESS THAN $ 1200 MXN $ 850 MXN
$ 1200 MXN -$ 3500 MXN $ 730 MXN
$ 3500 MXN - $ 6000 MXN $ 490 MXN
$ 6000 MXN AND UP FREE

FREE SHIPPING activates automatically. Just fill in your shopping cart and get your jewels at your door free of charge!

** International Express Service available in check out.

RETURNS

you are not completely satisfied with your purchase?

We accept changes and refunds in collection pieces.  Just emails us within 5 days of delivery and we will reply back with return instructions. Once we had got back your product, we will ship your new order or we will refund your money. Deliver expenses will be on you.The most common returns are made due to mistakes in sizing while ordering.  We recommend checking out our size chart before purchasing to avoid these extra expenses. If you have any further question you can contact us in info@carolinaalatorre.com. If you want to buy a present but you are not sure about the size, we recommend buying a gift certificate.

If you receive a package that is not yours, please contact us to info@carolinaalatorre.com, in this case, all shipping expenses will be covered completely by us.