Shipping & Returns


Shipping

We know you want your jewels as soon as possible, therefore we only make deliveries via DHL. If you live in Mexico you get your parcel the next day or two after your order is placed. Time depends on the city you are living.

For the rest of the world the delivery is also by DHL Express and transit time varies between 3 and 5 days only! 

SHIPPING COSTS

PURCHASE COST
MEXICO < $ 2000 MXN $ 120 MXN
> $ 2000 MXN FREE
WORLDWIDE $ 4500 MXN $ 450 MXN
$ 4500 MXN FREE

FREE SHIPPING activates automatically. Just fill in your shopping cart and get your jewels at your door free of charge!

RETURNS

you are not completely satisfied with your purchase?

We accept changes and refunds in collection pieces.  Just emails us within 5 days of delivery and we will reply back with return instructions. Once we had got back your product, we will ship your new order or we will refund your money. Deliver expenses will be on you.

The most common returns are made due to mistakes in sizing while ordering.  We recommend checking out our size chart before purchasing to avoid these extra expenses. If you have any further question you can contact us in info@carolinaalatorre.com. If you want to buy a present but you are not sure about the size, we recommend buying a gift certificate.

If you receive a package that is not yours, please contact us to info@carolinaalatorre.com, in this case, all shipping expenses will be covered completely by us.